JADWAL TRAINING / PELATIHAN / DIKLAT / SEMINAR / WORKSHOP / BIMTEK ” Conflict Management in Work Place – TERBARU  BULAN  JANUARI – FEBRUARI – MARET – APRIL – MEI – JUNI – JULI – AGUSTUS – SEPTEMBER – OKTOBER – NOVEMBER – DESEMBER 2017 – 2018 – 2019 – 2020 – 2021 – 2022

Training Conflict Management in Work Place

Overview

Conflict at work is never envisaged but must be adequately planned for as it a common by- product of human interaction. Either caused by poor job description or overlapping roles, reward systems, harassment, or unhealthy competition, conflict at work has continued to negatively affect businesses. This course is designed for those who have responsibilities as line or group managers, senior members of HR units and industrial relations officers.

Learning Outcomes
Delegates will at the end of the course be able to:-
– Identify early signs of conflict, causes and resolution
– Understand behavior(s) that lead to destructive conflict
– Manage and bring alive failing interpersonal relationships
– Evaluation and balancing of personal and corporate goals
– Manage employee – employer relations amicably

Courses Contents
– General overview of work place conflicts
– Common causes of conflict. Mediation and arbitration
– Behavioral patterns and conflict
– Expectations as a source of conflict
– Job designs and description techniques
– Conflict management policies
– Case studies
– Corporate reputation management
– Performance management and appraisal

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