DESCRIPTION
The telesales people and customer service people are critical for companies since they are company the first contact to the customer. The Excellent Telephone Techniques and Business Ethics training program provide a comprehensive training program to the participants to increase telephone service performance and customer satisfaction.

COURSE CONTENT:
• Concepts of high quality telephone techniques
• Effective telephone techniques
• Telephone Ethics
• Listening skill
• Handling difficult customer and situation
• Rules of influencing people

By the end of this course, delegates will:
• Understand the most common barrier to provide customer service by telephone and how to overcome it
• Understand “self-talk”
• Be aware of body language and impact
• Have learned the difference between listening and hearing
• Identify strength and weaknesses of their telephone styles
• Identify methods for diffusing customer anger
• Develop strategies to handle difficult custome

WHO SHOULD ATTEND?
Anyone, whose role requires servicing to others, for example: Customer Service, Account Manager, or anyone seeking to acquire the skills involved in these roles.

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag.

  • Training Material (HandOut & SoftCopy)

  • Convenient training facilities in stars hotel

  • Lunch and Coffee Breaks

  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Trainingdengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.

  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.

  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.

  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

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