Program Objectives:
After completing this practical program, participants will be able to:

  • Understand how her role as Secretary contributes to organizational success
  • Build an effective work team
  • Plan and coordinate workflow and productivity
  • Interact with people in ways which reinforce positive working relationships
  • Show concern for excellence
  • Manage personal emotions and stress
  • Manage conflict, difficult situations and people with ease
  • Deliver presentations to small groups for maximum effect

Topics Covered:
Day 1:
1. The Role of the Secretary

  • Key functions of your role
  • Self-assessment

2. Communicating for Results

  • Why are effective communication skills important?
  • What is communication?
  • The communication process
  • Barriers to effective communication
  • Skills for effective communication, persuasion and influence
  • Listening – the key to communication success

3. Leadership Styles

  • Your leadership style
  • Factors that influence leadership in your organization and in your office
  • Ways in which you can influence your team

Day 2:
4. Effective Presentation Skills

  • Planning an effective presentation
  • Writing a script or notes
  • Practice and rehearsal
  • Personal delivery skills

5. Managing Work

  • Time management/self-management
  • Managing stress
  • Goal setting
  • Priority management
  • Dealing with time wasters

6. Managing Conflict

  • What is conflict?
  • Finding an appropriate conflict management style
  • Mapping and defining conflict
  • Appropriate assertiveness and empathy
  • Dealing with anger in yourself and others

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
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